{"id":241,"date":"2020-11-25T05:53:57","date_gmt":"2020-11-25T05:53:57","guid":{"rendered":"http:\/\/thecommsdoctor.com.au\/stories\/?p=241"},"modified":"2020-11-25T05:53:57","modified_gmt":"2020-11-25T05:53:57","slug":"selecting-the-right-communication-tools-for-collaborations","status":"publish","type":"post","link":"https:\/\/thecommsdoctor.com.au\/stories\/selecting-the-right-communication-tools-for-collaborations\/","title":{"rendered":"Selecting the right communication tools for collaborations"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-239 aligncenter\" src=\"http:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller-300x205.jpg\" alt=\"\" width=\"300\" height=\"205\" srcset=\"https:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller-300x205.jpg 300w, https:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller-1024x699.jpg 1024w, https:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller-768x524.jpg 768w, https:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller-1536x1048.jpg 1536w, https:\/\/thecommsdoctor.com.au\/stories\/wp-content\/uploads\/2020\/11\/Communication-tools-01-smaller.jpg 1800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Computers and associated software have become vital tools for long range communication, particularly during the COVID pandemic.<\/p>\n<p>They can help people \u2018talk around the world\u2019, help maintain professional relations, and widen networks; but they can also raise communication barriers between the people that use them.<\/p>\n<p>Using some communication programs for communication between research collaborators can be likened to eating lasagne with chopsticks \u2013 near impossible!<\/p>\n<p>[Read more on this task in my blog titled <a href=\"https:\/\/raidnetwork.crawfordfund.org\/blog\/lasagne-chopsticks-and-communication-in-international-teams\/\">Lasagne, chopsticks, and communication in international teams<\/a>.]<\/p>\n<p>This image reflects what some scientists from developing countries feel when they use particular information and computer technologies (ICTs) recommended (or even forced on them) by their overseas counterparts for communication within their teams. It also<\/p>\n<p>Furthermore, these ICTs can be an expensive failure as they don\u2019t meet the needs of the project and the team, whether they be in Australia or overseas.<\/p>\n<p>But what if you really want to make collaborations work? What if you want to try other ways of \u2018eating that lasagne\u2019 to establish more effective communication between your team members dispersed across countries and time zones?<\/p>\n<p>In recent blogs, I have addressed what users should consider when selecting ICTs for their collaborations, based on the team\u2019s <a href=\"https:\/\/thecommsdoctor.com.au\/stories\/communication-needs-for-science-collaboration\/\">communication needs<\/a> and <a href=\"https:\/\/thecommsdoctor.com.au\/stories\/collaborator-needs-for-communication-in-research-teams\/\">the context in which they operate<\/a>.<\/p>\n<p>[See my blog <a href=\"https:\/\/raidnetwork.crawfordfund.org\/blog\/lasagne-chopsticks-and-communication-in-international-teams\/\">Lasagne, chopsticks, and communication in international teams<\/a> for details on barriers for team communication, particularly those operating in developing countries.]<\/p>\n<p>I incorporated these barriers into an assessment tool that I developed, called I-CHET, which I then applied to nine ICTs used by international agricultural research teams comprising mainly Lao and Australian scientists who operated in Lao PDR.<\/p>\n<p>And what were some of my findings?<\/p>\n<ul>\n<li>Most users preferred to use <strong>email<\/strong>, particularly as it allowed non-native English speakers to better understand and \u2018craft\u2019 their messages;<\/li>\n<li>Video communication programs like <strong>Skype<\/strong> had inherent difficulties for non-native English speakers due to language and it required higher bandwidth which was not available to Lao scientists or Australian scientists in regional areas;<\/li>\n<li><strong>Mobile (cell) phones<\/strong> were more available in South East Asia and circumvented the need to lay expensive physical telecommunication infrastructure across nations where none previously existed. However, while mobiles allowed non-verbal cues to be more easily conveyed, language and cultural difficulties continued for some non-native English users.<\/li>\n<li>While <strong>Facebook<\/strong> was ranked very favourably, particularly in supporting interpersonal and group communication, it was not considered by many users for \u2018professional\u2019 use \u2013 it was only for families.<\/li>\n<\/ul>\n<p>These findings highlight the importance of assessing the use of various ICTs in the contexts of various users, particularly team members who are scattered across a country or the globe.. For example, the I-CHET assessments in my study were carried out in regional Australia, the Lao capital Vientiane, and in provincial Lao PDR. These are very different contexts to ICT users I assessed in metropolitan Australia.<\/p>\n<p>[For more details on this assessment, read <a href=\"https:\/\/raidnetwork.crawfordfund.org\/blog\/please-can-i-use-something-else-to-eat-my-lasagne\/\">Please, can I use something else to eat my lasagne?<\/a>]<\/p>\n<p>So, what for the future use of ICTs by international research teams? I believe each ICT tool can have a vital place in a team\u2019s communication toolbox, from the direct document dissemination of email, to the support for group \u2018conversations\u2019 offered by Facebook, and the cheaper alternative to face-to-face communication offered via online conferencing, particularly during the COVID pandemic.<\/p>\n<p>However, if these tools are to be effective for teams, they should be assessed, discussed and tested by and in the individual contexts of team members, and protocols regarding their usage negotiated and agreed by all team members before research projects start. This avoids or minimises the initial frustrations, barriers and misunderstandings that can occur in communication between team members in various local and international contexts.<\/p>\n<p>Any problems arising in using communication ICTs should also be included in regular projects meetings to ensure the tools used continue to be the most appropriate for the needs of these teams. This also opens the door testing new or more appropriate tools for use by and in the context of teams.<\/p>\n<p><em>Information in this blog first appeared in a blog from March 2018 on the <\/em><a href=\"https:\/\/raidnetwork.crawfordfund.org\/\"><em>RAID website<\/em><\/a><em> titled <\/em><a href=\"https:\/\/raidnetwork.crawfordfund.org\/blog\/please-can-i-use-something-else-to-eat-my-lasagne\/\"><em>Please, can I use something else to eat my lasagne?<\/em><\/a><em>. It used research from my <\/em><a href=\"http:\/\/trove.nla.gov.au\/version\/235880785\"><em>my PhD<\/em><\/a><em> with <\/em><a href=\"https:\/\/www.csu.edu.au\/\"><em>Charles Sturt University<\/em><\/a><em>,<\/em><em> where I investigated collaborations between scientists from Australia and the Lao Peoples Democratic Republic in South East Asia.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Computers and associated software have become vital tools for long range communication, particularly during the COVID pandemic. They can help people \u2018talk around the world\u2019, help maintain professional relations, and widen networks; but they can also raise communication barriers between the people that use them. Using some communication programs for communication between research collaborators can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[16,7,10,11,8],"class_list":["post-241","post","type-post","status-publish","format-standard","hentry","category-tools","tag-auscicomm","tag-ilwscsu","tag-research","tag-researchcommunication","tag-sciencecommunication"],"_links":{"self":[{"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/posts\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":1,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/posts\/241\/revisions"}],"predecessor-version":[{"id":242,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/posts\/241\/revisions\/242"}],"wp:attachment":[{"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/media?parent=241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/categories?post=241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thecommsdoctor.com.au\/stories\/wp-json\/wp\/v2\/tags?post=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}